
A personal working space — open ended by design
Thoughts in motion
A space for thinking through marketing, brands, customer experience, and the decisions that move businesses forward.
CUSTOMERBRANDSTRATEGYEXPERIENCE
Who is this really for?
Why would they choose us?
What do we stop doing?
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Frameworks
Tools for clearer thinking and better decisions.How I Think About MarketingA practical framework for connecting business objectives, customer understanding, positioning, marketing decisions, and measurable outcomes.Explore framework How I Think About PositioningA positioning canvas that helps clarify the priority audience, customer need, competitive alternatives, distinctive value, and reasons to believe.Explore framework How I Think About BrandsA practical way to examine brand identity, personality, promise, and customer experience—and identify where they align or contradict one another.Explore framework How I Think About Customer ExperienceAn interactive journey-mapping framework for identifying customer friction, important moments, and opportunities to improve the overall experience.Explore framework
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FIELD NOTES
ideas worth returning toIdeas about people, brands, strategy, and technology—and the questions that help us understand them differently.
CUSTOMER MINDThe Customer Doesn’t Remember the Whole ExperienceCustomers rarely remember an experience exactly as it happened. They remember selected moments — especially how it began and how it ended.Read the piece
BRAND & MEANINGYour Logo Is Not Your BrandA logo can help people recognize you. But recognition is only the beginning of what makes a brand mean something.
STRATEGY & BUSINESSA Strategy Is Only Real When It Changes DecisionsA strategy is not defined by what a company says it wants to achieve. It is defined by the choices it makes, the priorities it protects, and the trade-offs it is willing to accept.
AI & WHAT'S NEXTWhen Everyone Has AI, What Becomes the Advantage?As AI capabilities become accessible to everyone, access to the tools is no longer enough to create a competitive advantage. The real difference comes from deeper customer understanding, stronger judgment, relevant knowledge, and a distinctive point of view.Explore All Field Notes Explore more ideas on people, brands, strategy, and technology.03 / 05
FROM THINKING TO DOING
workThinking Is Only Useful When It Changes Something.
Ideas create value when they influence a decision, shape an experience, or change how a business moves forward.
Go to Work04 / 05
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